The following is a list of policies implemented at this practice in order to provide quality healthcare to all of our patients.
BWPC PRACTICE POLICIES (Dec 2025)
Thank you for choosing us as your healthcare providers. We are committed to your receiving the best quality medical care possible and the best service possible. This document is updated and signed yearly.
Payments and Past Due Balances: All copays, self-pay fees, and past-due balances are due at the time of service. Unpaid amounts may result in rescheduling. Balances over 90 days may be sent to collections with additional fees. Patients are responsible for all deductibles, copays, and coinsurance. Returned checks incur a $45 fee. If you are in need of a payment plan, please reach out 1-800-788-6995. Patients are responsible for providing correct and current insurance information at the time of service.Insurance and Identification: Proof of insurance and personal identification must be presented at each visit at the time of check in.
Annual Yearly Exams: During a routine physical or wellness visit, urgent or new medical issues may not be addressed. Discussing these concerns could result in separate charges and deductibles may apply. For multiple complex issues, your provider may suggest rescheduling the physical to a future date to better address the new or complex condition.
Referrals: We need to see you for a new concern prior to writing a referral. Referral requests should be made by calling (410) 552-5050 ext. 183 or via the portal. Please allow at least three business days for processing.
Missed/ Cancelled/ Late Without Giving 24hr Notice: A $75 fee will be charged for appointments not canceled at least 24 hours in advance. All missed appointments and late cancellations will be documented as a no-show in your medical record. Three (3) no-shows or late cancellations may result in dismissal from the practice. If you arrive more than 10 minutes late, you may be asked to reschedule.
Controlled Substances: The practice does not routinely prescribe opioid pain medications; patients may be referred to Pain Management when appropriate. If controlled substances are prescribed, a Controlled Substance Contract must be signed. Refills are not provided outside normal business hours. Any violation of the contract may result in dismissal from the practice.
Prescription Refills: Refill requests may be made by calling (410) 552-5050 ext. 181 or through the patient portal. Please allow up to 3 business days for completion. Refills should be requested during follow-up visits when possible, and some refills may require an appointment.
New Patient Visits: Routine physicals are not typically performed at the initial new patient visit and may require a separate appointment.
Forms, Letters, and Medical Records: A $25 fee applies for each requested form or letter. Patient sections must be completed before submission, and processing may take 7-10 business days. Medical record fees are charged in accordance with state law.
Tech-Assisted Documentation: Our practice may use secure AI-assisted transcription tools to support accurate medical documentation during your visit. These tools do not store audio recordings or patient identifiers, and all notes are reviewed and finalized by your clinician. Please inform your clinician provider if you do not give permission for this technology to be used during your visit, otherwise consent is assumed.
Card on file : You may be asked to keep a credit card on file. This information is securely stored until your insurance processes your claim. You will receive advance notice of any charges, with the option to dispute the amount or set up a payment plan.
After-Hours Calls: Calls requiring connection with a physician may result in a billed remote or telehealth visit, depending on the level of service. Calls are typically returned within two hours. For emergencies, call 911.
We thank you for your confidence in our ability to partner with you in your health!